Return Policy

Return Policy & Adjustment Procedures

Footarch Pro makes no guarantee of compatibility and does not guarantee items can be used for any purpose other than those specified in its accompanying instructions. If for any reason you feel that your product is not to your satisfaction, please contact us using one of the following options:

1. RETURN FOR CREDIT

  1. Custom Insoles
    All sales of custom insoles are final and cannot be returned for credit. Custom insoles have a warranty of six months from the invoice date. Please see section 3 for information on how to return the custom insoles for adjustments.
  2. Ready-Made Insoles

  1.  

  • Merchandise returned for credit is subject to a restocking charge. Prior to returning any merchandise to Footarch Pro, you must contact Footarch Pro Support to request authorization to return the item. Footarch Pro Support will process the necessary paperwork and issue a return ticket number which must be clearly displayed on the shipping labels on all returned boxes. Returned goods must be shipped in their original boxes and packing materials with a copy of the original invoice enclosed. Any manuals and accessories originally shipped must be included with the product and in sellable condition. Otherwise, the credit will be deducted accordingly. No returned merchandise will be accepted without an authorized return ticket number.
  • Shipping fee is non-refundable.
  • No refund or credit returns will be issued after 30 days.

2. CANCELLATION OR REFUSAL

All order cancellations must be received prior to shipment by Footarch Pro. Otherwise, returned or refused merchandise are subject to a service fee and shipping costs.

 

3. CUSTOM INSOLES ADJUSTMENT

All returns must be authorized by Footarch Pro at support@footarchpro.com. Describe the item to be returned for adjustment and the reason for the adjustment request. The Support Representative will issue a ticket number. You may then return the item for adjustments using one of the following methods:

  1. In-Store Appointment: The store representative will set up an appointment with you for the adjustment. Please bring your product and invoice to the store and present your ticket number to the store representative for the adjustment. The adjustment time may vary based on the complexity of the adjustment required. Please allow up to 45 minutes for the adjustment to be completed.
  2. Ship Product Back: Be sure to write the ticket number clearly on the shipping label and enclose a copy of your original invoice. Please do not return the item without a ticket number. Returns without a valid ticket number will not be processed.

Within 6 Months from Date of Invoice

Insoles returned to the store for further adjustments within SIX MONTHS (calendar date) from the date of the invoice, unless otherwise stated on the invoice, for adjustments will not incur a service fee. This free adjustment offer period is non-transferable.

After 6 Months from Date of Invoice

Returns for further adjustments after SIX MONTHS (calendar date) from the date of the invoice will be subject to a $20.00 service fee.